Infinity Compliance Refund Policy

At Infinity Compliance, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will work with you to address your concerns. Please note that all payments are final and non-refundable.

Not Satisfied? Let us know!

If you’re not satisfied with the service, please mail us at info@infinitycompliance.in, using the email address from which payment was made.

We will escalate the engagement to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

Refund Policy

All payments are final and non-refundable. By proceeding with payment, you acknowledge and agree that no refunds or credits will be issued under any circumstances.

Refund-Based Annual Compliance Plan – Special Terms

Clients enrolled in Infinity Compliance’s Refund-Based Annual Compliance Model are subject to a different refund structure:

• Refund eligibility is linked to 5 or 10 years of continuous service with Infinity Compliance.

• Refunds apply only to the refundable deposit, not on professional or service fees.

• No mid-term or cancellation refund will be processed under this plan.

• Eligibility is void if the client exits, discontinues, or fails to comply annually.

• Refunds under this model are performance-based loyalty rewards, not guaranteed returns.

Infinity Compliance will verify conditions at the end of the term and reserves the right to accept or decline refund requests.

Earned Fee & Cancellation Fee Deduction

All payments made to Infinity Compliance are final and non-refundable. By proceeding with a payment, you acknowledge and agree that no refunds will be issued under any circumstances.

However, in exceptional cases where Infinity Compliance, at its sole discretion, chooses to issue a refund, such refunds will be subject to the following deductions:

• A minimum cancellation fee of 20% of the total payment amount.

• Any earned fee for work already performed.

• Any fees paid to government entities or third parties on your behalf (such as filing fees, taxes, or other statutory charges).

The total refundable amount, if any, will be calculated on a best-effort basis and solely at the discretion of Infinity Compliance. Under no circumstance shall the refunded amount exceed 80% of the original payment made by the client.

Please note that this clause does not constitute an obligation to refund and is only applicable in rare and exceptional cases where a refund is initiated by Infinity Compliance.

Change of Service

All payments to Infinity Compliance are final and non-refundable. However, in exceptional cases, Infinity Compliance may, at its sole discretion, allow a one-time change of service upon client request.

If you wish to change the service you originally ordered to a different one, you may submit a request within 60 days of purchase. Approval of such requests is not guaranteed and will be evaluated on a case-by-case basis.

If a change of service is approved:

• The purchase price of the original service, less any earned fee and amounts already paid to government entities or third parties (such as filing fees, taxes, etc.), will be adjusted toward the new service.

• No 20% cancellation fee will apply for approved service changes.

Infinity Compliance reserves the right to decline any change of service request and may recommend proceeding with the originally selected service if work has already commenced or third-party commitments have been made.

Request Refund

Infinity Compliance maintains a strict no-refund policy. By making a payment, you agree that all fees are final and non-refundable, regardless of the outcome or progress of the engagement.

In rare and exceptional cases, if Infinity Compliance chooses to initiate a refund at its sole discretion, clients may be contacted for additional details required to process the refund. All such refunds, if approved, will be subject to applicable deductions as outlined in the “Earned Fee & Cancellation Fee Deduction” section.

Clients are not entitled to a refund request, and Infinity Compliance is under no obligation to honor any such requests.

For any service-related concerns, you may contact us at info@infinitycompliance.in, and we will do our best to resolve the issue.

Penalty or Tax Payment

Infinity Compliance and its employees play the role of a corporate service provider. While, it is our responsibility to prepare the necessary filings, it is the clients responsibility to ensure accuracy and correctness. Hence, Infinity Compliance will not pay any penalties or taxes on behalf of its clients. Further, Infinity Compliance is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Infinity Compliance service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Infinity Compliance does not guarantee the results or outcomes of the services rendered by our CA’s & Associates, who are not employed by Infinity Compliance. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

Infinity Compliance shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).